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Frequently Asked Questions


Who can I contact if I have a question about a product?

Sales support is available through email or telephone. You may contact Nancy (nancy@hairartproducts.com) or call 888-HairArt (424-7278) extension 118.


I am a California customer and have a valid reseller license, how can I get tax-free purchases for my items?

We must have a copy of your most recent reseller license, to send us a copy, login and submit the form found here.


The product I received is not what I ordered or it has a defect, how can I return it?

To start the return process please call or email. (info@hairartproducts.com or 888-HAIRART)


I would like to speak to someone about lower prices on large orders, who can I contact?

Large order and distributor sales contracts are available. Please contact us through email or telephone. You may reach Roberto at (roberto@hairartproducts.com) or call 888-HairArt (424-7278) extension 121. We look forward to building a rela tionship with you!


I have a very specific need for a custom unit, do you take these order?

Yes, please download and fill out a custom order form: Custom Order Form


I have a need for a discontinued product, is there any way you can fulfill this order?

Our full line of products is available at our sister site http://www.houseofeuropeanhair.com. If a product is not listed on this site then we request you contact sales to inquire about our inventory.


Do you sell other products for beauticians?

We encourage you to visit our Hair Art Products site which has a variety of products for stylists. http://www.hairartproducts.com